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Follow our updates on predictive modeling, data management, and cybersecurity.

Contact

Communication channels and hours of the research center.

Contact information
Hours and channels
  • Service hours:
    Monday to Friday, 9:00 AM – 6:00 PM (UTC -4)
  • Communication channels:
    Email, phone, and internal portal messaging.
  • Estimated response time:
    Up to 24 business hours on working days.

Technical Support Request

Report incidents on root servers, encrypted flows, or network audits. Our team reviews each ticket within 24 business hours.

Fields marked with * are required. You will receive a copy of the ticket in your email.

Technical Support Channels

Inquiries about predictive modeling, big data management, or network computer security.

Email

Response within 24 business hours.

info@isrodesire.com

Direct Phone

Mon–Fri, 9:00–18:00 (GMT-4).

+1 891 162 2000

Head Office

Calle del Canal, Villa González, Santiago, 32809, Dominican Republic

Service Level Agreement (SLA)

Critical incidents: response within 2 hours. General inquiries: 24 hours. Security audits and predictive modeling require prior coordination.

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